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FREQUENTLY ASKED QUESTIONS

ABOUT OUR PRODUCTS

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.

Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.

Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:

  • Relieves body pain
  • Relaxes muscles
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Relieves anxiety or stress

Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:

  • Feelings of well-being and at-ease
  • Up-lifting and cerebral thoughts
  • Stimulates and energizes
  • Increases focus and creativity
  • Fights depression

Yes! Product images are taken by us (unless provided by our vendor). Images are meant to be as true to the actual look and colour of the product.

Medical marijuana can help with a growing number of problems. Below is a list of potential uses:

  • Depression
  • Anxiety
  • Chronic Pain
  • Multiple Sclerosis
  • Spinal Cord Injury/Disease
  • Cancer
  • HIV/AIDS
  • Severe Arthritis
  • Epilepsy
  • ADD/ADHD
  • Eating Disorders
  • Arthritis
  • Auto Accident(s)
  • Alzheimer’s Disease
  • Brain Injury
  • Chronic Nausea
  • Colitis
  • Crohn’s Disease
  • Kidney Failure/Dialysis
  • Fibromyalgia
  • Irritable Bowl Syndrome
  • Migraines
  • Muscular Dystrophy
  • Muscle Spasms
  • Parkinson’s Disease
  • Sleep Disorders
  • Anxiety
  • Post Traumatic Stress Disorder
  • Hepatitis C
  • Gastrointestinal Disorders
  • Back & Neck Problems
  • Sexual Dysfunctions

ORDERING & PAYMENT

While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation among medical patients and strongly support the use of medical marijuana.  We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.

If you are over the age of 19 and a medical user of marijuana you are eligible to make an order.

Verification will take place with all orders via an email request to submit ID and with Canada Post.

Step 1: Browse our inventory

Locate the products you are interested in ordering by browsing our shop.

Step 2: Add to Cart

Click on your desired product and choose the amount you would like. Press ‘ADD TO CART’.

Step 3: Checkout

When you have all your products in your shopping cart and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page. Here you can review your order total. Remember all orders over $100 are eligible for Free Shipping. Be sure to fill out your information carefully.

Step 4: Accept Terms & Conditions

Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”.

Step 5: Send Payment

After making an order, the next screen will provide you with detailed instructions on how to send your Interac E-Transfer. You will also be emailed these instructions. Your order will be placed on hold until we confirm payment has been received.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email [email protected] with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email [email protected] with your order number.

All order edits/cancels are made on a best-efforts basis.

For general instructions on how to send an Interac E-transfer, check out our How To Send an E-Transfer page

Payment Instructions

**Please address the E-Transfer to the payee name Michael, failure to address the E-Transfer to Michael may result in your E-Transfer being declined.**

1. Please send an Interac E-transfer totalling your order amount to the email listed in payment instructions email.
The email is registered for auto deposit. This means you will not need to add in a secret question and answer.
2.In the memo of the e-transfer, please be sure to include your order number. This is very important as it identifies which order you are paying for!

3. If your bank requires you to have a secret question and answer please follow these steps: Write your Secret Question as: Our Country? and Choose your Secret Answer to be: Canada

Once we receive your Interac E-Transfer we will send out a confirmation email and ship your product.

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12pm PST, your order ships that business day, otherwise it ships the next business day.

If you are new to Interac E-transfers, please click here or refer to the email you receive when you place the order which includes detailed instructions.

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your order will be pending until we collect the E-transfer (when we process your order).

When we confirm we’ve received your payment, you’ll receive a confirmation email.

If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day, otherwise it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. You will be emailed detailed instructions on how to submit payment. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

If there is an issue with any of the products you received, please inform our customer service staff as soon as possible, but no later than 3 weeks of receiving the product so we can determine whether you would be eligible for a credit or replacement. When contacting us, send us your order ID, list the product(s) with issues, describe the issue, and send photo’s of the items.

SHIPPING & TRACKING

Shipping fees are $20 for orders under $100. For orders over $100, shipping is free.

Orders are shipped by Canada Post Xpress Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

Please allow 1 business day to process and package all orders. For example if you make an order on Monday, it will be out for delivery before the end of the day on Tuesday.

All orders are shipped using Canada Post Xpress Shipping. In general Shipping times are 2-3 business days. At times there may be delays due to weather conditions, Canada Post errors or remote locations. If you live in a remote area, please allow an extra 1-2 days for shipping.

Unfortunately, we do not ship outside of Canada.

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Due to a recent increase of lost, delayed, and seized packages by Canada Post, at this time we are no longer guaranteeing any orders being shipped to Nunavut, Northwest Territories, Rural Quebec, or First Nations Reserves. Order at your own risk if shipping to these locations.

Apologies for any inconvenience and please contact us for any questions.

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement(UP TO $100) free of charge.

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

When your order ships, we will email you the tracking number.

You can then use the tracking number to track your order directly on Canada Posts website.

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

If you just received your tracking number, please wait till the end of day and your tracking information should be updated.

If your tracking number has not been updated after 48 hours, please contact us right away so we can look into it for you.