FAQ

Why order with Smartbudz? We’ve got some great perks for you:

• New Customers Enjoy 20% Off – Use Code: NEWBUDDIES20
• Complimentary Gifts:
  • Orders $225+ Get a Free Half Ounce*
  • Orders $325+ Receive a Free Full Ounce*
  • Other Gifts Include Pre Rolls, Gummies, Hash, Shatter, and More!
• Price Match Guarantee for the Best Deals
• Refer a Friend, Get $50 Credit
• Earn 1% Cash Back on Every Purchase
• Free Express Shipping on Orders $119+
• Explore Our Diverse Product Selection

We value your input! Our perks are continually updated based on customer feedback. Let us know what you’d like to see from us.

Explore our products, take advantage of your exclusive perks, and feel free to reach out if you have any questions or just want to chat.

*Remember to choose and add your free gifts at the cart page.

If you are 19+ and have a mailing address in Canada, you are eligible to order.

New customers should be prepared to provide identification for proof of age upon request.

Our customer support team is available from 9 AM to 7 PM, Pacific Standard Time. Please note, our online dispensary operates around the clock, allowing you to place orders at your convenience 24/7.

Orders will be shipped Monday-Friday, excluding holidays.

We are pleased to offer mail-order marijuana services throughout Canada. If you reside in a rural area without a mailbox, rest assured, we can send your order to the nearest Canada Post outlet for your convenience and collection.

Yes! Product images are taken by us (unless provided by the vendor). Images are meant to be as true to the actual look and colour of the product.

Our products are sourced from local vendors and growers in BC, Canada.

Our Price Match Guarantee covers both regular-priced and sale items! Bring us proof of the lower price, like showing us the product on a competitor’s website. The matched product must be identical, currently in stock, and the price must be current. Please note that our price matching applies exclusively to online dispensaries in Canada; it does not extend to in-person or retail stores, wholesale, etc. Also, double discounts cannot be applied.

Please note additional exclusions may apply for cannabis as other factors such as product quality may influence the price of products across websites.

Every new customer is truly special to us, and it never fails to bring joy to our team.

To express our gratitude, enjoy a 20% discount on your first order by using this coupon code at checkout: NEWBUDDIES20

We are pleased to offer various rewards programs for our customers, including $50 credit when you refer a friend, 1% cash back on purchases, and free gifts with orders.

Get 1% cash back on all orders when you place them under your account. To register for an account, visit our sign up page.

We also free gifts on all orders over $100. The more you spend, the more you get rewarded. Free gift options include pre-roll joints, lighters, grinders, rolling machines, gummies, hash, shatter, free weed, and more! Before you place your order, head to the cart page to check out what free gift options are available for your order.

We are pleased to offer free gifts on all orders over $100. The more you spend, the more you get rewarded. Free gift options include pre-roll joints, lighters, grinders, rolling machines, gummies, hash, shatter, free weed, and more! To find more specifics on the free gift tiers and options available, please see the Free Gift details page. Before you place your order, go to the cart page to pick your free gift.

We certainly do. All bulk deals and mix and match options can be found here. Interested in something that is not currently offered in bulk? Let us know so we can add it or offer you a special discount.

We take great pride in providing our customers with high-quality products. If you encounter any dissatisfaction with the product quality, we are here to assist you. While we currently do not accommodate returns or exchanges, if you encounter any issues with your order, kindly contact us within 2 business days from the delivery date at [email protected] or reach out to us via our live chat feature. If a product falls short of quality standards, we are ready to offer a discount on your next order or credit your account with points as compensation.

We appreciate your interest in our products! Unfortunately, we don’t have specific restocking dates as they depend on our vendors and their supply. While we strive to keep items in stock, factors beyond our control may affect availability.

If there’s a particular product you love that frequently sells out and is in high demand, we recommend taking advantage of our bulk and mix-and-match discounts to stock up. This way, you can ensure you have an ample supply until the item is back in stock.

To stay updated on restocks, visit the product page of the desired item and sign up to receive an email notification when it becomes available again. If you’re having trouble finding the product page, feel free to reach out to our team, and we’ll be happy to assist you. Thank you for your patience and understanding!

Please reach out to our customer support team by email, [email protected], or through the live chat widget on the bottom right corner of your screen.

Our customer support team is available from 7 AM to 5 PM, Pacific Standard Time.

Sign up for an account here to take advantage of our exclusive offers and services such as 1% cash back on all purchases, $50 credit for each person you refer, wish lists, and more!

When you make a purchase while logged into your account, you earn 1% cashback. So, if you spend $100, you earn 100*.01= $1 towards a future purchase. To create an account, sign up here.

Log into your account and view the points page under your account.

To find the points page, navigate to My Account (on a computer: this is a person icon on the top right of the page, on mobile: click the menu on the top left of the page, then click “My Account”), and clicking the “Points” option. You will be redirected to a page that shows how many points you have and your point history.

To determine the dollar value of the points, every 100 points is equivalent to $1, so divide the points by 100. For example, if you have 12000 points, you have 12000/100=$120. 

Every 100 points is equivalent to $1. You earn 1% cash back on purchases made under an account. To create an account, sign up here.

To apply points or redeem credit, log in to your account and go to the checkout page. At the top of the page, click where it says “Apply Discount” and enter the amount of points you want to redeem. Every 100 points is equivalent to $1, so for example if you want to redeem $5, enter 500.

For referral credit, when you are logged into your account, the credit will automatically be applied to your order upon checking out as a “Referral discount”.

Referrals are what keep us in business and we appreciate your support. To get credit for referring someone, please visit our referral help page to generate your own unique referral link. When someone you refer orders using this link, you will automatically get $50 in credit when their order ships out.

Pro Tip: Let your friends know they can get 20% off their purchase using the coupon code NEWBUDDIES20.

Please note that the referred individual must reside at a different address. Any attempts to manipulate or exploit our referral program will result in immediate suspension of your account. Be advised that the terms of our referral program may be subject to change without prior notice, as we continually experiment with new referral strategies to enhance your experience.

Yes. When you spread the word about our business, we both benefit and you will still receive credit. We appreciate all the support we can get. Be sure to use your unique referral link to automatically get credit when someone completes an order using your link. Get your unique referral link here.

To how much referral credit you currently have available to use, go to My Account > Referrals. Look for the message says “You currently have $x.xx store credit available”.

Once the person you referred places an order and we ship out their items, the referral credit will be automatically added to your account. This assumes you sent them your unique referral link and that they ordered using it. When you’re ready to make a purchase, log in to your account, and the referral credit will automatically be applied to your cart as a “Referral Credit” discount.

If you don’t see the discount, please reach out to our team. Provide the name and/or email of the person you referred, and we’ll check the status of your referral promptly. Thank you for your referrals, and we’re here to help you make the most of your benefits!

Thank you for your referral, and we’re here to help you make the most of your benefits!

Once the person you referred places an order and we ship out their items, the referral credit will be automatically added to your account. This assumes you sent them your unique referral link and that they ordered using it.

To check for completed referrals, go to My Account > Referrals. There you will find a history of your referrals that have been completed and approved. Referrals that are still pending or have been rejected will not show on this page.

Please wait for your friends order to be shipped out, and, if you still don’t see the credit, please reach out to our team. Provide the name and/or email of the person you referred, and we’ll check the status of your referral credit promptly. 

If you are 19+ and have a mailing address in Canada, you are eligible to order.

New customers should be prepared to provide identification for proof of age upon request.

Browse through our site and add the items you want to your cart using the “Add to cart” button on the product page. Once you’ve selected all your items, click the cart icon in the top right 🛒. Hit ‘Checkout’ and follow the instructions on the checkout page to place your order. On the checkout page, ensure you enter the mailing address that you want the package to be delivered to.

Remember to review the payment instructions after submitting your order.

Pro tip: If you want to get a free gift with your order, visit the cart page and pick a free gift from the list of options.

After placing your order, you’ll receive instructions on making payment through Interac E-Transfer. These details will also be emailed to you for easy reference. Simply follow the provided instructions for an Interac E-Transfer to complete your order. Once payment is received, we’ll confirm via email and proceed to prepare your order for shipping!

To ensure timely processing of your order, it’s important that you follow the payment instructions exactly as described. If you have any questions about the process, please don’t hesitate to reach out to us!

If you want to change your order, we kindly ask that you place a new order reflecting the desired changes. Subsequently, please email us concerning your previous order so that we can proceed with its cancellation.

If you have already sent payment for the order you wish to cancel or modify, we may not be able to make any changes. Please direct all related correspondence to [email protected] using your order number as the subject line.

If you’ve already submitted payment for your order, we’ll do our best to accommodate address updates. However, we cannot guarantee success. It’s essential to contact us promptly to check if we can still make the changes on our end. Please be aware that packages not delivered due to missing or incorrect address information are not eligible for replacement or refund.

If you haven’t completed the payment for your order, we kindly request that you place a new order with the correct information. Afterward, please email us regarding your initial order so that we can proceed with its cancellation.

We currently do not accommodate returns or exchanges. However, we are committed to your satisfaction. If you encounter any issues with your order, kindly contact us promptly at [email protected] or reach out to us via our live chat feature. Our customer support team will assist in finding an appropriate resolution to your concern.

We are pleased to offer free gifts on all orders over $100. The more you spend, the more you get rewarded. Free gift options include pre-roll joints, lighters, grinders, rolling machines, gummies, hash, shatter, free weed, and more! Before you place your order, go to the cart page to pick your free gift. The free gift must be reflected on your order for us to include it.

Once you are ready to submit your order and if you have a coupon code to use, go to the checkout page. At the top of the page, click where it says “Click here to enter your code” and add the code. Don’t forget to click “Apply coupon” once you’ve entered it.

We currently accept payments through Interac E-Transfer only.

Once your order is placed, you’ll receive instructions on how to proceed with the payment. These instructions will also be sent to you via email for your convenience.

After placing your order, you’ll receive instructions on making payment through Interac E-Transfer. These details will also be emailed to you for easy reference. Simply follow the provided instructions for an Interac E-Transfer to complete your order. Once payment is received, we’ll confirm via email and proceed to prepare your order for shipping!

To ensure timely processing of your order, it’s important that you follow the payment instructions exactly as described. If you have any questions about the process, please don’t hesitate to reach out to us!

For general information on E-Transfers and how they work, visit our E-Transfer support page.

If it’s your first time ordering with us, while not required, we recommend giving us a heads up that you sent payment so we can make sure we received it on our end. You can do this by sending us a quick email at [email protected].

After confirming your payment, which usually takes 1-2 hours, we’ll begin preparing your order for shipping. If your order is processed before 12 PM PST, it’ll be shipped on the same business day; otherwise, it will be shipped the next business day.

As soon as your order ships, we’ll send you an email with the subject line ‘Important Information about your Smartbudz Order’ — this email contains the tracking details for your package! 

If you sent payment, please let us know so we can confirm that we received it. Email us at [email protected] with your order number.

If it’s after hours/overnight, most likely our team just has not processed your order yet and it will be processed in the morning.

If you don’t pay, your order will automatically be cancelled after 3 days.

We are pleased to offer mail-order marijuana services throughout Canada. If you reside in a rural area without a mailbox, rest assured, we can send your order to the nearest Canada Post outlet for your convenience and collection.

For orders over $200, we’re happy to offer free express shipping! For orders less than that, our shipping fees are $20 to help us offset the expensive cost of shipping.

We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.

We use Canada Post Xpress Shipping, with typical delivery times of 3-5 business days. Keep in mind, occasional delays may occur due to factors like weather conditions, Canada Post issues, or delivery to remote locations.

After confirming your payment, we’ll ship your order within 24 hours. If your order is processed before 12 PM PST, it’ll be shipped on the same business day; otherwise, it will be shipped the next business day.

We use Canada Post Xpress Shipping, with typical delivery times of 3-5 business days. Keep in mind, occasional delays may occur due to factors like weather conditions, Canada Post issues, or delivery to remote locations.

As soon as your order ships, we’ll send you an email with the subject line ‘Important Information about your Smartbudz Order’ — this email contains the tracking details for your package! You can track your order using the provided number on Canada Post’s website: https://www.canadapost-postescanada.ca

If you can’t find the email, check your order notes under My Account > Orders for the tracking information.

If you sent payment and your order is still on hold, please email us at [email protected] so we can confirm it for you.

After confirming your payment, we’ll begin preparing your order for shipping. If your order is processed before 12 PM PST, it’ll be shipped on the same business day; otherwise, it will be shipped the next business day.

As soon as your order ships, we’ll send you an email with the subject line ‘Important Information about your Smartbudz Order’ — this email contains the tracking details for your package! 

If you think your package may be lost, please let us know and contact Canada Post to file a trace/start an investigation.

Once a trace is filed, Canada Post will conduct an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

If your order shows as delivered but you did not receive it, but please read the FAQ below.

Please note that we no longer guarantee any orders being shipped to Nunavut, Northwest Territories, Rural Quebec, or First Nations Reserves.

If you want to change your order, we kindly ask that you place a new order reflecting the desired changes. Subsequently, please email us concerning your previous order so that we can proceed with its cancellation.

If you have already sent payment for the order you wish to cancel or modify, we may not be able to make any changes. Please direct all related correspondence to [email protected] using your order number as the subject line.

If you just received your tracking number, please wait till the end of day and your tracking information should be updated.

If your tracking number has not been updated after 48 hours, please contact us right away so we can look into it for you.

Sometimes, Canada Post takes 24-48 hours to update tracking info. Rest assured, we’ve shipped your order with Xpress Post! If there are no updates after this period, no worries – reach out to us again, and we’ll look into it for you. Thanks for your patience!

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering them.

Before you reach out to us or Canada Post, we kindly ask that you first check:

• with the front desk, security or mail room at the receiving address to see if someone else accepted the item on your behalf,
• your Community Mail Box for the item or parcel compartment key;
• around your property to see if the item was left in a safe location or in a mailbox attached to their home,
• if a notice card was left at any of the above locations indicating where you can pick up your package.

If you do not get your package 2 days after the expected delivery date, let us know and file a trace with Canada Post. Canada Post will start an investigation which can take 5 business days to complete. If they find the package, they will ship it to you and you’ll get it a few days later. If it’s deemed successfully delivered, please let our team know so we handle this on a case by case basis.